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Wednesday, April 08, 2015

Where Do Engaged Employees Come From?

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Engaged employees are one of the major factors in successful businesses. If employees are engaged , they feel connected to their work and do their work with passion.
That passion and sense of connection helps engaged employees to do better work: they go the extra mile, see (and implement) ways to innovate, and improve your business with their enthusiasm and insight.

However, only about half of employees feel engaged. The rest feel either not engaged (neutral) or actively disengaged (unhappy) at work.

To increase employee engagement in your business, start with this list of proven ways to help employees connect, work with passion, and love what they do.



1. Recognize your high performers.
A little praise goes a long way. Like all of us, your employees appreciate having their efforts and work noticed. But noticing doesn't increase engagement unless you also let them know that you've noticed. Simple verbal praise, alone or in a group, can be very effective . Consider instituting - and giving - regular awards or rewards. Make them meaningful to your business, and more specific than the generic "employee of the month."

2. Get employee input.
Here's a novel idea: instead of guessing, ask your employees what would help them to be more engaged at work. What makes them feel connected? Perhaps it's having a big-picture vision, or big goals to achieve with the team. Or perhaps it's having the opportunity to head up a project or work on different areas.

Your team members can help you see the ways that they feel blocked from engagement. There might be bureaucracy, micromanagement, or certain processes that simply don't work anymore. Your job here is being open to what they say and willing to change in order to remove those obstacles to engagement .

3. Implement good leadership.
A lot of employee engagement depends on the type of leadership in your business. If employees feel that their ideas are rejected without consideration, they stop sharing ideas. If they feel that negativity, gossip, and unhealthy competition pervade the work environment, they will either join in - adding to the problem - or they will withdraw altogether.

Implement good leadership first by being a good leader yourself. Then make sure that the managers you choose value their employees, listen to their concerns, and help them to work in their strengths.

4. Think in the short-term.
Business owners and team leaders are always being told to think long-term, get the big picture, take time for high-level strategic thinking and planning. Those activities are really important.

In order to increase engagement, however, you can't depend on high-level strategy. You need to bring it to the day-to-day level . Turn long-term goals into short-term goals. Track them daily and weekly. Build in milestones that you and your whole team celebrate.

5. Rework the meeting.
Let go of the traditional meeting and turn it into something that employees look forward to.

Each meeting you schedule should meet the following criteria:
- Purposeful. A meeting needs a clear purpose that is limited (specific) and achievable.
- Inclusive. The people directly involved should be there… and that's it.
- Timed. Set a beginning and ending time and stick to them.
- Conversational. Lectures belong in classrooms; discussions belong in meetings.
- Ended with an action plan. Everyone in the meeting should walk away with a clear action or set of actions to take. Otherwise, what's the point of the meeting?

Try a strategy and see how it affects your employees; if the response is positive, try more of the same. If not, try a different strategy. Engaged employees are well worth the effort.

Bitrix24 is a complete suite of social collaboration, communication and management tools for organizations. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB.

Tuesday, March 03, 2015

Want Your Business To Grow? Watch For These Five Signs

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Your business is running well, profits are growing, and you feel the urge. You want to push to the next level. How do you know it’s the right time? Check out these five signs it’s time to expand. 




Your Finances Are Organized 

Your financial records are filed. Your accounting system is set up completely and you know how to use it and you do use it. You know where your money is and you keep track of where it’s going. You make sure your bills get paid on time. You pay invoices before they come due. You negotiate with vendors for the best rates. 

You’re either a whiz at accounting yourself, or you’ve hired a company accountant, or you have a great accountant on retainer. You know the numbers, and you watch (and can easily track) your bottom line. 

Your Teams Are Strong 

No matter how great your product is, and how stellar your customer services is, without a unified and strong team, you don’t have a business ready for growth. 

Do team members communicate well? Team meetings run for a purpose, not for socializing. Team members play together nice. Telecommuters check in regularly. In-house people get along. The teams are meshing, and the managers are managing (but not micromanaging). 

If you have the right people in the right positions, you have a solid business. If you’re seeing one people problem, it’s this: everyone’s workload is growing, but everyone is working at maximum output level. 

Your Profits Are Steady 

You have a good profit margin. A track record of profits. Growing profits. And from all financial forecasting and sales figures, you expect to see continued growing profits. 

This is the biggest, best, and boldest sign but if the other signs don’t accompany it, don’t lean on profits alone to make your company fit for growth. Profits matter, certainly, but without a strong team or a functioning financial system, profits are not enough. 

A diminishing or leveling profit margin doesn’t always mean you are doing something wrong; it could mean, in fact, that growth is necessary. Without growth, your business might not able to meet increasing demand. As a result output will level off, meaning profits will either steady out or, perhaps, slow down as you cease pushing and marketing with the same zeal. 

Your Cash Flow Is Positive 

Your incoming cash exceeds your outgoing cash, even on the lean days and weeks. You understand your sales cycle, and you have a streamlined payment process. You’re not depending on a haphazard “hope the payments come through before the bills come due” methodology. Instead, you are proactive. 

You know how to in get cash in before cash goes out. You see the cycles, the ebbs and flows, that are a natural part of running a business. You’ve learned how to work with those ebbs and flows, not overextend your finances, and not assume a cash-confidence you shouldn’t have. 

You keep the whole financial picture in mind, and that allows you to make good decisions and keep your cash flow positive. 

Your Funding Is Ready 

You know you want to expand, and you have the capital in place (or a sound plan for getting it) to fund that expansion. 

Expanding a small business to the next level can often feel like a leap in the dark for small business owners. And it is, if you don’t have adequate funds to finance it. If you’re ready to expand, you will have a phased-out plan for how that expansion should happen. You will have accurate figures for how much each phase will cost. You might even have a timeline in mind for how long each phase should take to complete. 

Expanding without funding is like jumping without a parachute. It might be exciting at first, but it’s going to end in disaster.

If you’re looking at your healthy business and seeing these signs, congratulations. You’ve done a stellar job of growing a small business that can move onward and upward. If you’re not quite there yet, now you know what to tackle. See you on the next level. 

Bitrix24 is a free Team Management and Planning Tool. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB. 

See also: 


Wednesday, February 04, 2015

5 Essential Changes to Make for a More Productive 2015

The beginning of a new year is a great time for resolutions. Better than resolutions, however, are simple but specific changes you can make right now that will help you make this a more productive year. 


1. Think small, not big. 
We like to talk about big goals and big dreams. That's not a bad thing, but when we only look at the big picture, we can miss out on the small actions that we need to take on a daily basis. 

You can work up your energy and motivation, and make a few great big leaps forward. However, it's far more effective to cultivate the habit of small but consistent progress. 

Think of making regular bits of progress rather than huge surges toward your goal. You can't maintain the focus and energy required for those all-out effort. You can, however, maintain a tiny, daily habit or a weekly step forward. Break big goals into smaller goals, and then into tiny actions that you build into your daily routine. 

2. Limit your to-do list. 
An overgrown to-do list requires you to spend your valuable time sorting, prioritizing, and shuffling tasks instead of getting important work done. 

It's okay to admit your limits. The sooner you do, the sooner you can start completing tasks instead of simply moving and managing tasks. 

Limit your daily list to one to three important tasks that you must complete. You will gain immediate clarity. You know what you're supposed to do, and you can focus on it and let other things fade out. There will always be unplanned tasks and questions that come up in your day. You will have to handle those, but then you can go right back to the important tasks on your list without any hesitation. 

3. Use your calendar, planner, and/or task management system daily. 
Your system can only help you if you use it regularly. All those task lists, scheduled events, meetings, ongoing team projects, work communications and updates should stay in your system, not in your head. 

Multiple daily check-ins allow you to see, review, and upd ate what you need to without giving yourself those mental burdens. Make it a ritual for morning, noon, and night. Let your system do to remembering, organizing and reminding, and free your brain to do the work. 

4. Set up a system for your recurring tasks. 
Whether it's planning out work schedules or assigning project responsibilities or creating content, every time you complete a recurring task you go through the same steps, and usually in the same order. 

A simple system enables you to get through the task faster and ensures that you don't miss any important steps. Your system might be as simple as a checklist, or it might be more complex and involve supplies, a schedule, or written steps that remind you what to do and how to do it. 
Bonus: once you systematize a task or event, you can easily train someone else to take it on. 

5. Choose your interruptions. 
We think of interruptions as things we can't control: invasive people, important phone calls, unavoidable requests. It's the daily deluge of the urgent, and most of us just handle it as best we can and try to get our work done at the same time. 

Change that, this year, by spending 15 minutes thinking about which interruptions are valid and worthwhile. An important phone call from your boss or client might be a priority no matter what else you have going on; but a schedule change, a product review, or a client email might not. You have to decide, and once you do, put those valid interruptions on a list and keep it in plain sight. 

When the interruptions come, and they will, check them with the list. If an interruption is not on the list, remember that you have opted out of it; all that is left is to convey that message, kindly but clearly, to the source of the interruption. That may mean closing your door, turning off notifications, moving to a quiet space away from other people, excusing yourself from a conversation, or asking to schedule a phone call for a later time. 

When you take control of your interruptions, you also take control of your productivity. Make the simple changes now that will allow you to be at your most productive this year. 

Bitrix24 is free collaboration software suite . Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB 

See also: 
Free HR System
Free HR Tools
Employee Directory Software
Talent management software
Free Convo alternative
Free Snapforce CRM alternative

Thursday, November 06, 2014

The Top Money Mistakes that Small Businesses Make

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Not all small businesses are the same, of course, but there are a few money mistakes that are common to many types of small businesses. Check them out, and make sure these are not happening in your small business.


Mistake 1: Not Documenting Your Financial Foundation

This means doing your due diligence. Running a small business requires more than a great idea and some agile folks. It requires thought, planning, and documentation.

Yuck.

You're good with the thought and the planning, but the documentation? Most of us don't really like it.

It's important, though, and if you think that you can lead your small business to financial viability without keeping track of things - like your money - you're in for an unpleasant surprise.

Do you have a business plan? Do you have written goals for the short-term and long-term? Do you have the legal documents needed to run your business? Contracts for your employees, projected expenses, and accurate estimates of growth expenses and overhead as your business increases?

Though it's easy to think that winging it will work, especially at first, it becomes more and more difficult to keep track of what's happening financially as your business ages and grows. You need financial documentation for sales, expenses, taxes, employees, contractors, and, really, anything that involves money coming into or going out of your business.

Otherwise you really can't know what's happening with the money in your business, and not knowing is the most common and most dangerous mistake of all.

Mistake 2: Thinking that the Small Leaks Don’t Matter

In a small business, the small leaks do matter. And you know what? In a big business, they matter, too. Small leaks add up to make a big difference.

If you are seeing your business lose money in small quantities in any area, you need to find out why it is happening and what you can do to stop it.

Is it part of the process?

Then the cost needs to be calculated in the overhead, operating expenses, or other designated costs of running your business. If it's not tracked and estimated, you won't be able to make a good estimate of your profits.

Mistake 3: Losing Control of Inventory

With frequent fluctuations in volume and/or type of inventory, it's easy to lose track of what is happening. Inventory represents money for your business. Perhaps you haven't paid all the inventory off, in which case there is a lot of potential lost money if you don't pay before the interest starts accumulating.

One of the most basic things a small business must be able to do is track its inventory. Find a system that works: an app, software, a dedicated system.

Make sure that your employees are trained and able to track inventory as counts change, and that there is a periodic overview (quarterly or annually) to make sure that the inventory counts are accurate.

Mistake 4: Letting Disorganization Create Financial Chaos

If you have all the documentation but you can't find it when you need it, it's not going to help you out very much.

Is organization an issue in your small business? If so, it's time to tackle this issue so that you can get your hands on the paperwork and information you need when you need it, not three weeks or three years later, when you find it hidden at the bottom of a stack on your desk.

Organization may not be a fun activity, but having things organized and accessible will make your work so much easier. Invest the time. Get help if you need it. Set aside a weekend and tackle one area of your business at a time until you have papers filed, supplies categorized, and documents accessible in a way that works for you and your business.

Mistake 5: Skimping on Your Employees

What's the bread-and-butter of your business? Is it your product? Your flagship service? Your brand? Your customers?

Wrong.

It's your employees.

How many do you have: 5, 50, or 500? It doesn't matter. If you're a tiny business, a small business, or a medium business, your business is only as good as the employees in it.

And if you're skimping on your employees, you are hurting your business.

Pay a decent salary, enough to attract the good employees who will do great work for your business. Put appropriate benefits in place. And invest in employee training, whether that investment is in terms of hours or dollars, or both. The best and most talented employee cannot do a good job if you haven't provided the right training.

Get the most out of your employees by investing more into them.

What's the Bottom Line?

Isn't that the basic question that every small business owner wants to answer? What's the bottom line: what are we making, and can we keep making it, and is it enough?

The bottom line is that keeping track of money in your small business is something you can do and must do. And when you build that good foundation, handle the small leaks, get organized, and invest in your employees, you'll be building a sound financial future for your business.

Bitrix24 is a free TBM (total business management) platform. Use promocode TIP10 when registering your free Bitrix24 account to get extra 10GB

See also:

- How we improved our ROI for PR tenfold
- 5 Ways Your Business Can Save by Moving to the Cloud
- Taking the First Steps to a Paperless Office
- 4 Copywriting Techniques to Remember for Better Email Marketing
- 3 Surprisingly Simple Ways to Boost Workplace Productivity
- Want Innovation? Embrace Constructive Conflict, Says Innovation And Creativity Guru Jeff DeGraff
- Free Nimble CRM Alternative

Monday, October 06, 2014

10 Best Open Source CRM

There’s no such thing as a free lunch. It’s one of the saddest facts in my life, right up there with my insane student debt and the realization that Taylor Swift will probably never talk to me.
But there’s good news! I just saved a bunch of money by switching to… no, I’m kidding.
The real good news is that, while lunch may not be free, Customer Relationship Management software can be!
Free stuff is exciting!
Free stuff is exciting!
Free CRM comes in two categories – free, but limited (also known as freemium), and open source.
So the free, but limited versions offset caps on the amount of free users, contacts, storage, extra features, or some combination thereof.
Open source, on the other hand, offers an unlimited, fully functional CRM to users. The caveat is that your company needs a person (or team) who can install and configure the CRM. Of course, because of this, open source CRM is extremely customizable, which is nice. Most open source CRM companies also offer a preconfigured version and/or installation and support for a price.
Where can you find these magical free CRMs? Well, I put together a list for you! Check out the comparison chart below and read the details about the CRM systems that interest you.
Please note that I have not placed these in any particular order. Each system is different and each one will serve some companies better than others.
Free CRM Comparison

1. SuiteCRM

SuiteCRM
SuiteCRM is an open source alternative to SugarCRM and is actually based on Sugar’s open source version. Sugar’s open source product is extremely stripped down, and as one reviewer put it “SuiteCRM is the best of all worlds. It’s based on Open Source Sugar, but uses Open Source add-ons to make it close to, if not better than, the ‘Pay’ Sugar.”
Suite offers a preconfigured version for those users who don’t have the ability to install/configure in house. The upgrade fee for that is £10 or roughly $16.40 a month.

2. CapsuleCRM

CapsuleCRM
Capsule is free for up to two users with 10 MB of storage, and 250 contacts. To upgrade, it’s $12/user/month. With the upgrade comes two gigabytes of storage, 50,000 contacts, and integration with such applications as Mailchimp andFreshbooks.
Capsule’s best feature, according to its many glowing reviews, is its ability to integrate with at least 33 other software programs, including Mailchimp, Freshbooks, and Gmail.
In fact, according to the reviews, the only place Capsule is really lacking as a system is its customer support. While they have a FAQs section as well as helpful articles posted on their page, if you need any help after hours, you’re sunk. In addition, they offer no direct phone service. Rather, you must submit a form, though they do claim to call you back within a single business day.

3. Insightly

insightly
Insightly claims on its homepage to be the “#1 online small business CRM.” I have no evidence to corroborate this particular claim, but I can tell you that they offer a great free program and a very friendly website.
Insightly offers their system free for three users, 2,500 records (which they define as any stored item from contact to note), 200 megabytes of storage and ten custom fields. Perhaps most importantly, Insightly offers free users full product support! The upgrade fee is $7/user/month and includes 100,000 records, unlimited storage, and Mailchimp integration.
As they say on their homepage, Insightly is great for small businesses. For many small businesses three users is really more than enough. However, many reviewershave mentioned that Insightly is not ideal for bigger businesses, particularly because its functionality is not capable of handling the demands of a larger business. One particular example cited is that the email integration lacks a lot of user functionality that other CRM platforms don’t think twice about.

4. Really Simple Systems

Really Simple Systems
Really Simple Systems claims to be the best CRM system for small businesses. (But it does not claim to be the #1 online CRM for small business, so there’s no rivalry with Insightly.)
Really Simple Systems offers a free two user system that includes 100 accounts (business that you deal with), unlimited contacts within those accounts, tasks, and 100MB of storage. To upgrade to five users with the same functionality, it’s $15/user/month.
Customers love Really Simple Systems because it’s actually really simple and they offer excellent customer support. I honestly struggled to find the problems people had with this system, that’s how much users love it.
However, I did manage to dig up one con to keep in mind. Cloudpro’s review, while generally praising this CRM, does mention that Really Simple Systems offers more limited functionality, and so works best for small businesses compared to large or enterprise ones.

5. FreeCRM

FreeCRM
Here’s another CRM that claims to be #1 at something. This time its #1 at online free CRM software for business (so again, technically no rivalry!).
This free version comes with five free users, 2,500 contacts, and all the basic features. The upgrade fee is $14.95/user/month for more features, storage, and support. Two major drawbacks up front: you only get one year free, and no customer support.
So what makes FreeCRM worth it? First, their upgraded system is actually one of the most affordable CRMs on the market. Second, it’s a web-based solution, so you don’t need to create an expensive and time-consuming infrastructure to host it on, meaning pretty much anyone can get it up and running with ease.

6. Bitrix24

Bitrix24
I like Bitrix a lot because it offers really flexible price options. I like flexibility. For a completely free account you get 12 users, five GB of storage and the ability to do anything you want with that storage, which is already a pretty sweet deal.
This is how it gets better. The upgrade fee to get unlimited users and 50 gigs of storage is $99, but if you’re not feeling that cause really all you needed was a few more users, or maybe just more storage… Bitrix totally hears you! They offer an additional 12 users to the same program for $25/user/month. And/or if you want more storage they offer a tiered pricing plan on that up to one TB.
So that’s the pricing.
Overall, reviewers find Bitrix to be a very easy-to-use system. In addition, itsdocument management feature is well integrated and extremely useful.
The drawback that reviewers all point out is that Bitrix’ aesthetics are a little rough at points. One reviewer mentioned that they use a flashing clock in the corner to remind users to timestamp all activities, which I could easily imagine is quite obnoxious.

7. Raynet

Raynet1
Raynet markets itself as an easy-to-use, does-it-all CRM. It’s free version allows for two users, 150 accounts, 50MB of storage, and full customer support. Upgrade to 20,000 accounts and one TB of storage for just $19/user/month.
Raynet’s system is very aesthetically pleasing and features an “account card” (featured above) where you can glean most of the information you need about a customer from a single glance, including how much they’re worth to your company.
All that said, Raynet is a fairly new company, and the fact that it’s headquartered in the Czech Republic may make support difficult for U.S.-based companies (though they have an office in Florida).  Additionally, perhaps because it’s such a recent entrant to the American CRM market, there is not yet much third party information or reviews on software.

8. vTiger

vTiger
vTiger is an open source CRM, that is also based on Sugar. vTiger was actually originally a part of Sugar, but both have since gone their own ways.
While you can download and install the open source version of the software for free yourself, vTiger does offer several preconfigured versions starting as just $12/user/month. In addition, vTiger also offers installation, support, hardware, and/or administration for a price. It integrates with MailChimp, Intuit and Paypal, among others.
One thing that vTiger does really well is offer a wide array of features for very cheap, even on the preconfigured level. These features include billing, inventory tracking, and project management capabilities, all of which are fairly unusual to find in any CRM system.
From reviews, it would appear as though a fairly important drawback to vTiger is the fact that it has compatibility issues with PHP 5.6 and above.

9. ZohoCRM

Zoho
Zoho is one of the big dogs of business software, so it’s pretty cool that they offer a free program. This CRM version is free for three users and 5,000 records. It comes with a mobile app and social CRM among other things. Their first step upgrade (for more users, features, and 100,000 records) is only $12/user/month.
Zoho is well known for being easy to use with highly developed importing features.
Unfortunately, Zoho is not as feature-rich as other CRMs on this list and has some quirks that take getting used to. An example that one reviewer used was that, when exporting from Zoho, you have to be very careful to ensure that there are no commas in any records, or else it will split up the record when putting it into Excel.

10. Zurmo

Zurmo
Zurmo is open source, and is unique on this list because it is also gamified. Zurmo was written on the principal that offering users incentives along the way makes users better employees. So the system sets goals, or ‘missions’ (which are different for different types of users) and then gives badges along the way to goal completion. It also allows coworkers to challenge each other to missions with set rewards at the end (like a gift card).
Currently, the biggest drawback to Zurmo is that it’s pretty new on the scene – which, being open source, can actually be a bit of a bother. Zurmo’s open source version lacks some fairly basic features such as social CRM.  This, of course, is unlikely to remain a problem the longer it sticks around.
Zurmo does offer a preconfigured version for $32/user/month.